Jeremy’s training provides you with everything you need to know about setting up a Voice over IP (VoIP) telephone network for businesses of up 200 users.

VoIP Enriches Everyone
Employers everywhere are switching from PBX to internet-based VoIP systems. Why? Because the potential cost savings are huge. Using Cisco Unified Communications, organizations can merge their voice, data and video networks — often using their existing equipment.

But businesses aren’t the only ones making money from VoIP. It’s also lucrative for IT pros holding CCNA Voice certification. And because so many Cisco professionals don’t yet understand VoIP, isn’t it worth your while to become one of those who does?

Employers will value the efficiency you bring to their operations. Extension Mobility unshackles employees from cubicles. Open Architecture allows for multi-vendor equipment solutions. Internet Website integration keeps customers happy. And unified inboxes for voicemail, email and faxes simplify life for everyone.

Bridging the Gap to CCVP
CCNA Voice bridges the gap between CCNA and CCVP. So while you’re earning CCNA Voice certification and learning valuable on-the-job skills with Jeremy’s help, you’ll also be advancing towards even more marketable CCVP certification.

Jeremy knows how to make serious learning fun. Rather than just presenting information (generic syntax, tips, etc.), his series walks through a practical deployment of a VoIP network, step-by-step.

Cisco’s CCNA Voice exam uses real-world, scenario-based questions. Jeremy makes sure you’re ready for this type of test. You’ll actually see a network materialize before your eyes. Doesn’t that sound like a great way to learn?

Cisco CCNA Voice: Voice Specialist Certification Exam-Pack 640-460: IIUC Contents:

* Welcome to VoIP: Cisco Certification and Getting the Most from This Series (free video)

* Welcome to VoIP: Voice in a Packet…What’s the Big Deal?

* Historic Voice: Understanding Analog Connectivity

* Historic Voice: Digital Connectivity

* Historic Voice: Digital Connectivity, Part 2

* Historic Voice: Legacy Voice Components and Connectivity

* Cisco VoIP: Understanding the Pieces of a Cisco Voice Network

* Cisco VoIP: Understanding the Pieces of a Cisco Voice Network, Part 2

* Network Foundations: Preparing the Infrastructure for VoIP

* Network Foundations: Preparing the Infrastructure for VoIP, Part 2

* Cisco CME: Hardware Requirements and Installation Process

* Cisco CME: Ephones and Ephone-DNs

* Cisco CME: Ephones and Ephone-DNs, Part 2

* Cisco CME: Ephones and Ephone-DNs, Part 3

* Cisco CME: Voice Productivity Features

* Cisco CME: Voice Productivity Features, Part 2

* Gateways and Trunks: Understanding Voice CODECs

* Gateways and Trunks: Connecting CME to Other Voice Systems

* Gateways and Trunks: Understanding and Configuring Dial Peers

* Gateways and Trunks: Understanding and Configuring Dial Peers, Part 2

* Gateways and Trunks: Manipulating Dialed Digits

* Cisco Unity Express: Hardware Requirements and Features

* Cisco Unity Express: Installation and Configuration

* Cisco UC500: The Ultimate All-in-One Data and Voice Device

* A Final Word to CCNA Voice Test Takers

Prerequisite
CCNA certification

Here’s what you’ll learn in each video of the Cisco CCNA Voice: Voice Specialist Certification (Exam-Pack 640-460: IIUC)series

Video #1 – “Welcome to VoIP: Cisco Certification and Getting the Most from This Series” – With every new program, there is typically an included “Read Me First” text file. In the same sense, consider this nugget the “Watch Me First” of the series. This nugget presents the strategies you can use for getting the most from the series, changes to the Cisco certification program, and the ideal CCNA Voice lab environment.

Video #2 – “Welcome to VoIP: Voice in a Packet…What’s the Big Deal?” – Before you can dive into the technical aspects of converting a network to Voice over IP (VoIP), you must first understand the “why” behind it all. In this nugget, you will get the big picture view of the reasons for moving to VoIP and the framework of a VoIP migration plan.

Video #3 – “Historic Voice: Understanding Analog Connectivity” – VoIP networks are the “new thing” of network technology…which implies that there is an “old thing” still in existence. That “old thing” is analog and digital communication technology. Since VoIP networks must integrate tightly with the legacy voice world, a good understanding of analog and digital is necessary. In this nugget, Jeremy explores the properties of analog connectivity and signaling.

Video #4 – “Historic Voice: Digital Connectivity, Part 1″ – Moving on in the legacy voice realm, this nugget explains digital connections and the extremely important process of converting analog communication to digital.

Video #5 – “Historic Voice: Digital Connectivity, Part 2″ – The digital voice discussion continues with technologies geared at sending multiple voice calls over a single line. The technologies discussed in this nugget include Time Division Multiplexing (TDM), T1 and E1 Channel Associated Signaling (CAS), and T1 and E1 Common Channel Signaling (CCS).

Video #6 – “Historic Voice: Legacy Voice Components and Connectivity” – This nugget wraps up the discussion of historic voice by putting all the pieces together into a big picture view. Topics include the Public Switched Telephone Network (PSTN), Private Branch eXchange (PBX) and Key Systems, and a discussion of PSTN numbering plans.

Video #7 – “Cisco VoIP: Understanding the Pieces of a Cisco Voice Network, Part 1″ – In this nugget, Jeremy begins discussing the new world of Cisco VoIP. Cisco has created a voice infrastructure model with four layers (infrastructure, call processing, endpoints, and applications) to describe how voice networks should be built. This nugget explores this model and specifically discusses the infrastructure, call processing, and application layers.

Video #8 – “Cisco VoIP: Understanding the Pieces of a Cisco Voice Network, Part 2″ – The discussion of the Cisco voice infrastructure model continues in this nugget with a specific focus on the endpoints of the Cisco VoIP network.

Video #9 – “Network Foundations: Preparing the Infrastructure for VoIP, Part 1″ – A Cisco VoIP network is only as good as its foundations. In order to support reliable, high-quality voice traffic, the network infrastructure must support new, key features. This nugget specifically focuses on Power over Ethernet (PoE) and Voice VLAN concepts and configurations.

Video #10 – “Network Foundations: Preparing the Infrastructure for VoIP, Part 2″ – This nugget continues the discussion of the network infrastructure by exploring the Cisco IP phone boot process, IP phone DHCP support, and the Network Time Protocol (NTP) implementation.

Video #11 – “Cisco CME: Hardware Requirements and Installation Process” – Now that the necessary network infrastructure adjustments have been made, you can move into the installation of the Cisco IP Communication Manager Express (CME, aka CallManager Express) call processing equipment. In this nugget, Jeremy explores the CME licensing, design models, files, and installation process.

Video #12 – “Cisco CME: Ephones and Ephone-DNs, Part 1″ – Once you install the CME equipment, you can move into the configuration process. This nugget discusses preparing CME for IP phone registrations and the extremely important concept of ephones and ephone-dns.

Video #13 – “Cisco CME: Ephones and Ephone-DNs, Part 2″ – The conversation about ephones and ephone-dns continues as Jeremy walks through the configuration of IP phones (ephones) and button association with ephone-dns.

Video #14 – “Cisco CME: Ephones and Ephone-DNs, Part 3″ – In this nugget, Jeremy wraps up the discussion of ephones and ephone-dns by exploring unique ephone-dn configurations such as shared lines and button overlay.

Video #15 – “Cisco CME: Voice Productivity Features, Part 1″ – It’s time for feature madness! This nugget examines the configuration of a voice network directory, call forwarding, transfer, park, and pickup.

Video #16 – “Cisco CME: Voice Productivity Features, Part 2″ – The feature madness continues as Jeremy configures intercom, paging, after hours call blocking, music on hold (MoH), and web-based graphic administration of CME.

Video #17 – “Gateways and Trunks: Understanding Voice CODECs” – Now that you have configured the CME for local communication, it’s time to reach out to the outside world with our voice gateway and trunk configurations. This initial nugget focuses around a discussion of audio coder/decoders (CODECs) and determining bandwidth requirements for VoIP communication.

Video #18 – “Gateways and Trunks: Connecting CME to Other Voice Systems” – CME can connect to two types of voice networks through gateways and trunks: legacy voice (analog and digital) and VoIP. This nugget discusses the methods and protocols you can use when configuring these connections.

Video #19 – “Gateways and Trunks: Understanding and Configuring Dial Peers, Part 1″ – It’s the most important topic of the entire series: dial-peers. Dial-peers are used to define the “routing table for voice traffic.” This nugget discusses the core concepts behind dial-peers (call legs) and the base configuration of Plain Old Telephone Service (POTS) and VoIP dial-peers.

Video #20 – “Gateways and Trunks: Understanding and Configuring Dial Peers, Part 2″ – The dial-peer discussion continues as Jeremy explores common dial-peer wildcards and the process used by routers to match inbound and outbound dial-peers to correctly route calls.

Video #21 – “Gateways and Trunks: Manipulating Dialed Digits” – There are many times in the configuration of a voice network where you will need to modify dialed number information. That’s the primary topic of this nugget: digit manipulation. In here, Jeremy presents multiple practical scenarios and the digit manipulation techniques you can use to meet customer requirements.

Video #22 – “Cisco Unity Express: Hardware Requirements and Features” – Chances are you’ve never seen a corporate telephony network that did not have some type of voicemail system. In order to meet this need, most CME deployments will also include a Cisco Unity Express (CUE) module. In this nugget, you will explore the CUE appliance models and features.

Video #23 – “Cisco Unity Express: Installation and Configuration” – Amazingly enough, CUE installs as a separate, Linux-based appliance inside of a Cisco router. In this nugget, Jeremy explores the methods used to connect from the Cisco IOS to the CUE appliance and the base configuration of CUE for the network.

Video #24 – “Cisco UC500: The Ultimate All-in-One Data and Voice Device” – Can you imagine a single device that does routing, firewalls, Virtual Private Networks (VPNs), CME, and CUE? Dream no longer – Cisco designed the Cisco Unified Communications 500 (UC500) to be the ultimate all-in-one solution for small businesses. In this nugget, Jeremy reviews the reasons why the UC500 is the best thing since sliced bread and walks through the GUI interface provided for UC500 configuration.

Video #25 – “A Final Word to CCNA Voice Test Takers” – In this final video, Jeremy gives some “final tips” for those preparing for the CCNA Voice (IIUC) certification exam.

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• Includes coverage of all CCNA Voice topics on the test, as well as a CD testing engine for exam practice and preparation

• Expert guidance from best-selling author Wendell Odom reinforces conceptual knowledge, hones configuration skills, and better prepares you for the CCNA Voice exam

About the Authors

Jeremy D. Cioara, CCIE No. 11727, is the owner of AdTEC Networks, an IT consulting firm. Jeremy also teaches on topics ranging from Cisco certification to IP Telephony. Jeremy is also the author of books and official curriculums.

Michael Cavanaugh, CCIE No. 4516, is a Special Services Consultant and CCIE team lead for BellSouth Communications Systems. Michael is responsible for the design and institution of best practices for IP telephony deployment. He has extensive experience in complex IP telephony implementation and support.

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Obtaining the CCNA Concentrations

Individuals Holding Active CCNA Certifications:

To achieve your CCNA concentration, you must only pass the associated certification exam. We recommend that you prepare for the exam by attending IINS, IIUC or IUWNE.

Individuals NOT Holding Active CCNA Certifications:

Prior to pursuing a CCNA Concentration, you must first hold an active CCNA Certification. This certification can be obtained by passing the 640-802 CCNA Composite Exam or passing the 640-822 ICND1 and 640-816 ICND2 exams. Our CCNA Boot Camp, ICND1 and ICND2 courses provide excellent preparation for these exams.

After achieving your CCNA Certification, you will need to pass the certification exam associated to the concentration of your choice. We recommend that you prepare for the exam by attending IINS, IIUC or IUWNE.

And if you’re not CCNA certifed yet, these new certifications will give you even more reasons to do so!

In the days and weeks ahead, I’ll be adding exclusive articles and tutorials on these exciting new opportunities, and beginning in September, I’ll have new Study Packages available for these new and important Cisco certifications.

For now, let’s take a quick look at the three new certifications.

The new certifications are:

CCNA Voice
CCNA Security
CCNA Wireless
It’s important to understand that these are not replacing the current 640-802 CCNA exam – they’re additional certifications that you can only acquire after earning your NA. You can also earn these if you take the two-exam path – the path you take doesn’t matter; what matters is that you’re CCNA certified.

So why are these certifications so important? A study performed for Cisco by Forrester Consulting showed that 40% of companies surveyed have a voice specialist, and in the next five years, that percentage will rise to 69%.

There are equal opportunities coming in the Security and Wireless fields; you can read about the study results in those area on my CCNA Security and CCNA Wireless pages.

The bottom line is this: Voice is becoming more and more prevelent in today’s networks, and network admins who have knowledge and certification in Voice will have a major advantage over those who do not. That’s what the new CCNA Voice certification is all about!

An early look at the CCNA Voice exam blueprint shows that you’ll have to be knowledgable in these areas….

the Cisco Unified Communications Architecture

PSTN services and capabilities

VoIP signalling protocols

Voice plans, dial plans, gateways, and other voice network components

the Cisco Configuration Assistant

… and quite a few other topics that we’ll examine here in the days and weeks ahead.

These new CCNA certifications are a huge step forward for Cisco certifications, and I’m glad to see these additions. Imagine how your resume will look with the CCNA accompanied by Voice, Wireless, and Security certifications!

I’m a tough interview, and I’d certainly hire someone with those qualifications…. and if they already worked for me, they’d get the next available promotion.

I’ve been a part of the certification community for well over 12 years, and these new CCNA certifications are the best change I’ve seen in a long time… and I have no doubt they’ll prove to be the most valuable as well.

So if you’re not CCNA certified at present, you need to get started! There’s never been a better time to become a CCNA, and with these additional opportunities, there’s never been a more important time to do so!

Prerequisite: Valid CCNA certification.

Required Exam: CCNA Security 640-553, Implementing Cisco IOS Network Security (IINS)

Recertification: The CCNA Security is valid for three years. To recertify, Pass any current CCNA concentration exam (wireless, security, voice) OR pass a current 642 professional exam, OR pass the current CCIE written exam or the current CCDE written exam.

Self-Study Resources from Cisco Press

CCNA Security Official Exam Certification Guide Michael Watkins, Kevin Wallace

CCNA Security Quick Reference (Digital Short Cut) Anthony Sequeira

CCNA Voice

The CCNA Voice certification confirms that you have the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. Candidates also get exposure to the Cisco Unified Communications architecture and design covering mobility, presence, and TelePresence applications. Learn more at cisco.com.

Prerequisite: Valid CCNA certification.

Required Exam: CCNA Voice 640-460, Implementing Cisco IOS Unified Communications (IIUC)

Recertification: The CCNA Voice is valid for three years. To recertify, Pass any current CCNA concentration exam (wireless, security, voice) OR pass a current 642 professional exam, OR pass the current CCIE written exam or the current CCDE written exam.

Self-Study Resources from Cisco Press

CCNA Voice Official Exam Certification Guide Jeremy Cioara, Michael Cavanaugh, Kris Krake October 2008

CCNA Voice Quick Reference (Digital Short Cut) Michael Valentine

CCNA Wireless

CCNA Wireless recognizes the critical importance of professionals supporting wireless LANS including Networking Associates/Administrators, Wireless Support Specialists and WLAN project managers. The CCNA Wireless Certification validates candidate’s skills in the configuration, implementation and support of wireless LANs, specifically those networks using Cisco equipment. Learn more at cisco.com.

Prerequisite: Valid CCNA certification.

Required Exam: CCNA Wireless 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), available July 25, 2008

Recertification: The CCNA Wireless is valid for three years. To recertify, Pass any current CCNA concentration exam (wireless, security, voice) OR pass a current 642 professional exam, OR pass the current CCIE written exam or the current CCDE written exam.

Self-Study Resources from Cisco Press

CCNA Wireless Official Exam Certification Guide Brandon James Carroll October 2008

CCNA Wireless Quick Reference (Digital Short Cut) Brandon James Carroll September 2008

Which product is right for me?

Exam Certification Guides help prepare candidates for Cisco certification exams. These books assume readers have attained the necessary learning foundation and experience for a certification test and are reviewing material before exam time. They include summary information that details critical information on key exam topics and a companion CD-ROM, which contains a powerful testing engine that can be customized with practice exam questions and simulation-based questions, adaptable performance trackers, and the complete text in electronic format.

As a final preparation tool providing a review of CCNA exam topics, the Quick Reference Sheets complement official Cisco curriculum, other books, or other exam preparatory material. These Short Cuts provide you with detailed, graphical-based information, highlighting only the key topics on the latest CCNA exams in cram-style format.

About CCNA

News

June 24, 2008–Cisco introduces new Cisco CCNA concentrations: CCNA Security, CCNA Wireless and CCNA Voice
Designed to build upon Cisco’s most popular career certification CCNA, these highly specialized associate level concentrations offer individuals a career stepping stone in the converged technologies that make up today sophisticated network.

exam (640-460). This digital Short Cut provides you with detailed, graphical-based information, highlighting only the key

topics in cram-style format.

With this document as your guide, you will review topics on concepts and commands that apply to Cisco Unified

Communications for small and medium-sized businesses. This fact-filled Quick Reference allows you to get all-important

information at a glance, helping you focus your study on areas of weakness and enhancing your memory retention of essential

exam concepts.

Table of Contents

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Introduction to Unified Communications . . . . . . . . . . . . 4

Key Components of the Unified Communications Architecture . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding Unified Communications Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Understanding Traditional Telephony . . . . . . . . . . . . . . 20

Introduction to Analog Circuits . . . . . . . . . . . . . . . . . . . . . 26

Introduction to Digital Circuits . . . . . . . . . . . . . . . . . . . . . . 31

Understanding VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Introducing VoIP Signaling Protocols . . . . . . . . . . . . . . 42

Connecting a VoIP System to a Service Provider Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Preparing the Infrastructure to Support Unified Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Introducing Cisco Unified Communications Manager Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Configuring CM Express to Support Endpoints . . . . . 80

Implementing Basic Voice Features . . . . . . . . . . . . . . . . 87

Maintaining a CM Express System . . . . . . . . . . . . . . . . . 96

Implementing Cisco Unity Express . . . . . . . . . . . . . . . . . 99

Introducing the Cisco Smart Business

Communications System. . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Title of ebook: CCNA Voice Quick Reference
ISBN: 9781587057670
Publisher: Cisco Press
Internet download file size: 9295 kb
Pages: 149
Released online for download: 07-01-2008
Author of eBook: Valentine, Michael

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Exam TopicsThe following topics are general guidelines for the content likely to be included on the Implementing Cisco IOS Unified Communications exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Describe the components of the Cisco Unified Communications Architecture
Describe the function of the infrastructure in a UC environment
Describe the function of endpoints in a UC environment
Describe the function of the call processing agent in a UC environment
Describe the function of messaging in a UC environment
Describe the function of auto attendants and IVRs in a UC environment
Describe the function of contact center in a UC environment
Describe the applications available in the UC environment, including Mobility, Presence, and Telepresence
Describe how the Unified Communications components work together to create the Cisco Unified Communications Architecture
Describe PSTN components and technologies
Describe the services provided by the PSTN
Describe time division and statistical multiplexing
Describe supervisory, informational, and address signalling
Describe numbering plans
Describe analog circuits
Describe digital voice circuits
Describe PBX, trunk lines, key-systems, and tie lines
Describe VoIP components and technologies
Describe the process of voice packetization
Describe RTP and RTCP
Describe the function of and differences between codecs
Describe H.323, MGCP, SIP, and SCCP signalling protocols
Describe and configure gateways, voice ports, and dial peers to connect to the PSTN and service provider networks
Describe the function and application of a dial plan
Describe the function and application of voice Gateways
Describe the function and application of voice ports in a Gateway
Describe the function and operation of call-legs
Describe and configure voice dial peers
Describe the differences between PSTN and Internet Telephony Service Provider circuits
Describe and configure a Cisco network to support VoIP
Describe the purpose of VLANs in a VoIP environment
Describe the environmental considerations to support VoIP
Configure switched infrastructure to support voice and data VLANs
Describe the purpose and operation of PoE
Identify the factors that impact voice quality
Describe how QoS addresses voice quality issues
Identify where QoS is deployed in the UC infrastructure
Implement UC500 using Cisco Configuration Assistant
Describe the function and operation of Cisco Configuration Assistant
Configure UC500 device parameters
Configure UC500 network parameters
Configure UC500 dial plan and voicemail parameters
Configure UC500 SIP trunk parameters
Configure UC500 voice system features
Configure UC500 user parameters
Implement Cisco Unified Communications Manager Express to support endpoints using CLI
Describe the appropriate software components needed to support endpoints
Describe the requirements and correct settings for DHCP, NTP, and TFTP
Configure DHCP, NTP and TFTP
Describe the differences between key system and PBX mode
Describe the differences between the different types of ephones and ephone-dns
Configure Cisco Unified Communications Manager Express endpoints
Configure call-transfer per design specifications
Configure voice productivity features, including hunt groups, call park, call pickup, paging groups, and paging/intercom
Configure Music on Hold
Implement voicemail features using Cisco Unity Express
Describe the Cisco Unity Express hardware platforms
Configure the foundational elements required for Cisco Unified Communications Manager Express to support Cisco Unity Express
Describe the features available in Cisco Unity Express
Configure AutoAttendant services using Cisco Unity Express
Configure basic voicemail features using Cisco Unity Express

Recommended TrainingThe following course is the recommended training for this exam:

Implementing Cisco IOS Unified Communications (IIUC)

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The CCNA Voice Certification enables employers to validate that their staff possess a strong foundation in voice applications and infrastructure concepts; and are capable of performing baseline installation, operating, and maintenance tasks on Cisco VoIP solutions, particularly the Smart Business Communications System from 8-250 lines.

The following are some basic information about the examination:

640-460 IIUC
Implementing Cisco IOS Unified Communications

Exam Number: 640-460
Associated Certifications: CCNA Voice
Duration: 90 minutes (60-70 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions

The 640-460 IIUC Implementing Cisco IOS Unified Communications exam is associated with the CCNA Voice certification. This exam confirms basic IP telephony installation, configuration, and maintenance skills by testing a candidate’s knowledge of implementing and configuring small- to medium sized IP Telephony solutions using Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System solutions.

You can get more infomation of 640-460 exam here.